For the 2nd time in 2 weeks our service for both our phone lines (2nd line data) is inoperable. A service tech from Verizon obviously did not totally repair the previous problem which was an underground issue. I phoned Verizon at 5:30pm Thursday Nov 2nd and explained the problem. Of course they gave me the $92 talk and 1/2 hour extra charge. Then they gave me a repair of Monday Nov 6th 8am-6pm. That is over 72 hours of no service. They had a lax approach to my concern for 911 service for my family, the lack of our ability to use our home security and fire monitoring system and my inability to support my town telecommunications system via our VPN using cable modem (which requires a phone line). I believe I am being discriminated by Verizon for several reasons. 1-I am the telecommunications director for The Borough of Kutztown which serves phone service support in competition to Verizon. We are the Fiber to the Home Municipal competitor in PA. I explained this to Verizon that I CANNOT SUPPORT OUR PHONE CUSTOMERS AND DISPATCH SERVICE TECHS OR MONITOR OUR NETWORKS BECAUSE OF THE OUTAGE and 72 hours is not a reasonable time to restore service. 2-The current election saw a Republican that supports competitive Municipal System beat a Democrat that opposes competitive systems in the PA Representatives 187th District, Lehigh and berks County I believe that Verizon has intentionally terminated my service to disallow my ability to support our competitive system and I believe their delay in restoring service is to delay my ability to service our customers properly Verizon also claims NO responsibility for the lack of 911 support. I asked to speak to Verizon supervisors on five separate calls to their customer service since Thursday. No Supervisor has attempted to contact me which solidifies my claim of discrimination to restore service in a proper time-frame. The Security and Fire system remains inactive at my home also placing my family at risk. The last operator told me to FILE A PUC COMPLAINT. I don't believe I should have to do this to obtain customer service especially since this is my 2nd outage in two weeks and Verizon is aware that a problem exists OR as I mentioned this is an intentional outage to prevent a competitor form properly supporting a competitive system. I feel someone needs to coral Verizon and hold them accountable for their service support. They have taken an attitude that the customer can wait until they, Verizon, are ready to serve. A hearing should be scheduled to review Verizon's performance the past 3-6-9-12 month period and something should be done to force them to commit to service. They have lobbied to stop competitive systems and now retain total control where customers are at mercy and have to file complaints such as this one. I believe that Verizons lack of customer support is rampant and there are many customers being treated in this same manner. If you have received a bill from Verizon for an on0sght visit Labeled 'customer in-home problem' or if you have experienced more than a 24 hour repair service, I encourage you to file a complaint with the PUC and request hearings be held to hold Verizon responsible for this improper service approach. Verizon also continues to Lobby Legistors to 'ban' competitive systems from being built by Municipalites, cities and towns. Being the only-game in town gives them the ability to fail on customer support issues. they know, we have nowhere to go and who cares if you complain. Contact your legislator and tell them to LIFT the ban on competitive system builds. Competition will lower prices and PROVIDE PROPER CUSTOMER SERVICE!! Service ordered entered for Monday, Nov 6th, more than 72 hours of service outage. No responsibility for home security and fire system which is inactive. No responsibility for the lack of 911 service during the outage period. Attitude 'File a complaint if you like'. Five separate attempts to speak to a Verizon Supervisor, none honored. I believe because of my status that Verizon is discriminating against me and refusing to properly restore service in a reasonable period of time.