I made the mistake of asking for clarification on a vague confirmation notice from an online, upscale vendor of writing instruments. Admittedly, I wrote my request in haste, annoyed at what seemed to be a delay. My request was, therefore, curt. It indicated annoyance that, having paid, I wanted specifics regarding the possible delay. In return, I got an e-mail, apologizing for any confusion. Fine. The part that lead to this complaint? In that same 'apology' came notice that my order was canceled and my money refunded. Since I had never asked the vendor to cancel, I e-mailed back to explain that I had not cancelled the order and wanted it restored. Here's the payload: C.P.D. (I do not name the website outright because I want a brief forum, not revenge)answered this second request in the most sardonic, insulting and, I have to say, wrong-headed manner. In brief, the CPD response took my requests to mean I felt the firm was 'putting [their} hands in [my]wallet.' The e-mail then said such insulting mail deserved that my order be 'summarily' cancelled and that any future orders registered to my credit card were to be rejected! Upshot: I wrote once more, indicated that my annoyance was based upon a seeming delay. I made the second mistake -- trying to bring things down to a human, softer-edged level, of indicating my husband is asthmatic and that I had looked forward to surprising him with a replacement for his favorite pen, which he had lost. Folks, I got the most outrageous reply. Remember, CPD is a vendor, an entity whose owner might want to consider being consistently polite to a paying customer. In any case, the reply indicated that, in mentioning my husband's illness, I was trying to 'break our/their hearts' and that, in asking for an apology for CPD's rudeness, my attitude was one of a 'junkyard dog'. ??????? Also, since I signed the second e-mail with my 'MD' after my name (I was now that angry that I, to my shame, played the 'doctor card', something I never do),the fellow writing back (the proprietor!)implied that the 'MD' was bogus, etc., etc. This is not a professional, heck, it's not even a normal response! Final point and complaint is this: A customer who, for any reason, asks a reasonable question of a vendor should receive a reasonable, polite response. Small request, no? Don't know for