SKY
Posted Mar 2, 2011 by anonymous | 51 views | 0 comments
I am writing about the consistent incompetence demonstrated by Sky's finance dept. As a sky customer for over ten years, I am disappointed to be writing my first letter of complaint. In April I decided to cancel Sky. I spoke to a member of your very persuasive cancellation team, and in return for sky plus (at a cost of £49.00) decided to reverse my decision. Apparently there was a 'glitch' in the system. This meant that the 'persuasive lady' had to take a further £60.00 from my card; as this installation charge was to be waived, I was assured it would be refunded into my account immediately. This is where the fun begins! Sky efficiently deducted £49.00 and £60.00, as promised. Sadly, the £60.00 has comfortably remained nestled in Sky's coffers accruing interest, as I sit here corresponding. Why did you not speak to our helpful, highly trained and polite staff in our finance department? I hear you cry. I did. Seven times. Alex (dept head), Derek and Salman to name a few, were all very understanding. ALL assured me on different occasions and in between the 30th April and the 19th July that my sixty pounds would be back where it belonged, after all, it had been authorised! But with uncompromising regularity, all followed the previous protocol to the letter and did NOTHING about it! As the £60 is authorised to be transferred, there is clearly no dispute over the fact that this money is mine. I am sure you can now understand how infuriating, time consuming and essential this letter has been for me to write. I hope that you can resolve this for me, finally. I await your response with anticipation.
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