I purchased a leather loveseat from Room To Go in Pensacola, Florida on September 4, 2006. Chrissy, the sales person, was very nice and helpful as were the other store employees. The delivery was scheduled for Sept 14. I received an automated call on Sept 12 to let me know that the delivery would be between 12 and 4 PM. On the morning of the scheduled delivery I called the customer service number and asked if I could get a more specific time (early afternoon or later) and was told that the 4 hour span was as precise as they could be. I had a lot of business to attend to that day so I ran as many errands as possible in the morning and when I arrived home at 11:50 AM there was a message from 11:34AM stating that the delivery people were at my door and no one was coming to the door and could I call to reschedule the delivery. I called customer service at 11:54AM and was told that the delivery people were at my home at 12:34 PM. I ,not very nicely, reminded the customer service agent that it was only 11:54AM as we spoke. He said to hold while he contacted dispatch to try to get the driver to return to my home. The drivers arrived back at my home at 1:05PM and asked where the loveseat was to be placed in the house. I took them around to the door going directly into the room. As we rounded the corner of the house about 20 feet from the door the guy said 'It won't fit thru that door'. I knew better but said 'OK, we can bring it thru the front door'. He walked to the front door and stated that it would not fit thru that door either. At this point he got a measuring tape and measured the door which is a standard 36x80 door and measured across the depth of the loveseat and said that the door was 36 inches wide and the loveseat is 38 inches wide so it will not fit. At this point I suggested that he maneuver it even if necessary unwrap it, recline it and slide it thru the door on it's side. He told me that he was not allowed to do that because if the door or the loveseat was damaged he was responsible. He also said that he was not allowed to unwrap the loveseat until it was in place in the room. He said he would call dispatch and ask what to do. After his call he said he could leave it in my garage and I could take it in the house or take it back to the warehouse and I could work something out with customer service. I told him to take it back and called the store and asked for the store manager and was told then she was with a customer but that she would take the information and have her call me back. I never received that call. I called the customer service number and was told that the driver was correct that if any damage to my property or to the furniture occurred that the driver was personally responsible. She also suggested that I go to the store and select something smaller. I explained that much bigger pieces of furniture are in my house now and came through those same doors, I have lived in this house for over 20 years and have had many many large pieces of furniture brought in and set up by delivery people from other companies. On the 13th I talked to my son in law and he said he and a friend would go to the store to pick it up and set it up for me. I called the store to set that up and was told that it was not there but in the warehouse in Moblie, al ( about 1 hour away) but that she could re-schedule the delivery for me. I allowed her to re-schedule the delivery for tomorrow, Sept 19. and requested a morning delivery as that is the only time I could be home. This morning I got another automated call stating that the delivery would be tomorrow between 3 and 7 PM. I called customer service again and was told that they could do nothing about the delivery time. I explained how frustrated I was and asked for a supervisor and was told that no one there could help me. I asked who the contract delivery company was so I could contact them if they wouldn't and was told that she could not give me that information. I called the store and asked for Chrissy, basically to let her know that I was canceling the order. She said that she would talk to her manager and see if they could do anything and call me back. Again, no return call. I called customer service again later this afternoon to cancel the order and was told that all they could do was to stop the delivery and that I would have to wait a couple of days and the call the store to have the order canceled. I have never been this frustrated trying to deal with a company. Why do they have a 'Customer Service Department' when they provide absolutely no customer service? Never once did customer service even offer to try to help me and when the store personnel offered help they did not follow through. All I wanted was someone to at least make an attempt to get the delivery problem corrected and to keep me informed as to the outcome. None of this happened. Michael Dye Pensacola Florida