I have never had a worse experience with a merchant than my recent unresolved experience with Office Depot. I am disabled and can't get out to the stores very often. I decided to order a chair online. I received an email telling me the date the chair was to be delivered. I waited and waited and nobody showed up. Finally I called Office Depot, who told me that the delivery was aborted because the chair was damaged on the truck. I asked them when they intended to tell me about it. They had no answer, other than to say it will be rescheduled for delivery tomorrow. Well, tomorrow came and went, and no chair. I called Office Depot again, and they said that delivery was refused. Delivery where? nobody came to my house. They of course couldn't tell me where the delivery was attempted, if at all. Finally I decided to call a manager for help. This person gave me a slight reduction on price for my problems, and arranged for me to pick up the chair at the nearest Office Depot store. Now I have to bother my son to pick me up, drive me to the store, drive me home, drag the chair up 3 flights, assemble it for me and go home. Very nice huh? It gets better. After opening up the box, I noticed the chair looked awfully cheap. Office Depot claims it is leather but it looks, feels and smells like vinyl. I have vinyl chairs that look more like leather than this chair. The paperwork that came with the chair indicated that it was rated for casual use, while the website I bought it from claimed it was for moderate use, a clear misrepresentation, intentional or not. I sat in the chair and after about 30 seconds my butt was killing me. I thought for a minute that this had to be the wrong chair. I went back to the website and noticed that the model number was what I ordered, but the chair didn't look anything like it. In the photo the leather had a lustre to it, the cushions looked overstuffed and the chair had a quality appearance to it. The chair I received was hard, dull, smelled like plastic and was a total piece of junk. Even with the discount, this was not acceptable. So, I get in touch with their 'Executive Customer Relations Department'. After explaining this entire matter, I receive an email that states that my chair was returned to the warehouse and my credit card was credited. Neither of these is true. I am looking right at the piece of junk, and last I checked my home was not a warehouse, and the only credit card entry for Office Depot was the charge for the chair. Keep in mind this is the 'Executive Customer Relations Department' now. So now I have to start blogging like crazy and send off a registered letter to the CEO of the company. Eventually, I will get a better chair, delivered for no additional charge, but even that won't be worth what I have been put through. My satisfaction will come by way of making sure other innocent people don't get burned by these people like I did. Don't ever buy anyhting form these people. After making this purchase, I have found much better internet deals on this item than what Office Depot had to offer. If you do buy something from them, don't do it online, or at least look at the item in the store first. If you don't you can bet what you receive, if you receive it, will be nothing like what it looks like online, or how it is represented in the website documentation.