Mr. Fisher, As a paying Sprint Nextel customer I am appalled by the customer service I have received. I have worked as a customer service representative and manager for the last 12 years, and if I had provided the type of service I received I would have been terminated. It is customary practice for your representatives, supervisors and managers to intentionally hand up on your customers on a regular basis. I speak from first hand experience, today (11-14-06) I made 5 phone calls to Sprint. I had 2 representatives, 1 supervisor and a manager hang up on me when I questioned the billing on my wireless account. They all acted as if they were placing me on hold to review my account then the call mysteriously disconnected. Also, I have friends who are Sprint representatives (who shall remain nameless) who have confirmed representatives will intentionally hang up on customers when the can't answer a question or for whatever reason they choose. One of the people I spoke to today stated he was as supervisor by the name of Damon Patterson in Jamaica , who was either unable or unwilling to answer my questions. As a result of Mr. Patterson's inability to answer my questions I was transferred to a woman claiming to be his manager. I was again placed on hold by the woman claiming to be a manager to 'review my account' and the call was disconnected. In the one and half years as your customer, I have been transferred by your representatives to so many non working phone numbers, wrong numbers and disconnected numbers I can no longer keep count. I am seriously considering discontinuing my cellular service with you due to the poor quality of service I have received and lack of appreciation and respect for your customers. The only reason why I have not gone to another carrier is because of your cutting edge technology in wireless services you provide. I wanted to bring this to your attention because I know that you have many, many other dissatisfied customers who are also thinking of going to another wireless carrier. I also know that this type of customer service is not the image you want associated to Sprint. All I am asking is that you or who ever is concerned to provide additional training to representatives and management, or whatever is needed to make all of our experiences with Sprint more pleasant. Sincerely, A very dissatisfied customer