
Lousy Software support
Posted Mar 2, 2011 by anonymous | 81 views | 0 comments
and false advertising. 'DON'T BUY SYMANTIC PRODUCTS!!!! THE COMPANY WILL NOT STAND BY THEIR PRODUCTS AFTER 30 DAYS!!!! I have always used Symantec products, until now! When the Internet Security 2005 program was getting close to expiring. I received an E-mail stating I needed to upgrade to the Internet Security 2006. The Internet Security 2005 would no longer be able to upgrade. If I would renew the subscription for 2 years I could upgrade this product for 2 years? I now have a high speed ISP connection and after reading the E-mail I chose to download the upgrade for two years. On November 1, 2005 I downloaded the Setup program. That downloaded program gave me credit for 731 days without giving me credit for the 23 days on the older 2005 product to begin with. I didn't complain about this at the time. On October 15, 2006 the program had a pop-up stating I needed to activate the product that the subscription had expired. Upon clicking on the fix-it box the computer locks up and only the hour glass shows it is working. Three hours later I went to the task manager and ended the program. The program has caused other problem with my computer by locking down while trying to activate the program that now should have over a year left. October 16, 2006 I called the support representative to find out what was wrong with the program. After I talked to a representative October 16,2006 that wanted to charge a fee for him to setup the program again. This is a rip-off, the program should work for another year! I asked for a refund for the unused subscription, the support representative informed me that company policy would not refund after 30 days. If this product is not warranted after 30 days, why would the company advertise for a 2 year subscription when the product cannot be used for 2 years? This is false advertising, plain and simple!'
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