I bought a 2007 Ford Escape on July 14, 2007 from Frontier Ford in Santa Clara, CA and the experience has been nothing short of a complete nightmare. When I took the car home, I immediately discovered that the remote keyless entry function did not work on the driver's side. I called Frontier Ford the next day and told them about the problem, and they said I could take it to any Ford dealership since it seemed like a warranty issue. I brought my car to Serramonte Ford because it's closer to my house and they discovered that the problem was caused by Frontier Ford's installation and removal of an after-market alarm system. It took two weeks for the Ford dealerships to figure out how to resolve the problem, but I eventually picked up my car from Serramonte Ford after two weeks of waiting. When I picked up the car, I found significant scratches on the dashboard and the driver-side door, which is completely unacceptable. I told Frontier Ford about the problem and that for me to be satisfied, they should exchange my car for a new one or refund 100% of my money. Their position is that they can change the door panel and the dashboard, but cannot give me an exchange for a new car or a refund. I paid over $22,000 for a brand new car, which I expect to be direct from the factory and unaltered. Frontier Ford altered the car without telling me, which damaged its functionality. I would not have bought the car if I knew beforehand that Frontier Ford altered the car in any way. The car was not represented to me fairly and accurately during the sales process, so Frontier Ford should take responsibility for their actions. I told Ford Customer Service about the situation and they said that Ford Motor Company could not do anything. I could not be miserable with my new car and am thoroughly disgusted with the whole experience. Unfortunately, I ignored warnings from my friends about buying an American car, but unless you make me a satisfied customer, I assure you that I will not make the same mistake again.