As a relatively recent purchaser of an H&R Developments home, I have finally figured out the meaning behind the “Expect More” slogan H&R uses. “Expect More” Incompetence... Frustration... Denials... Excuses... I purchased my home in 2003 in the north-end of Richmond Hill, Ontario. In speaking to the sales representative at that time, the project was described as the “Cadillac” of homes within the H&R group of projects. However, as I quickly realized when I took possession of my home, it should have been classified more as a Hyundai, rather than a Cadillac. My main issues relate to how does a new homeowner ensure that any deficiencies noted during the PDI inspection are actually and correctly fixed, rather than using some “band-aid” solution that will suffice until the 2 year warranty period expires, thereby resulting in no further responsibility to the homebuilder. Also, what recourse is available to a homeowner when deficiencies noted during the warranty period are not corrected and reveal themselves again once the 2 year warranty period expires? During the PDI inspection, there were three pages of deficiencies noted, some minor and some relatively significant. One deficiency that has resurfaced and is causing significant frustration in dealing with H&R is that water is leaking from the shower in the master bath and causing damage to the ceiling in the family room below. This deficiency was noted on the day of the PDI inspection. However, subsequent to being allegedly fixed by H&R, the on-site construction supervisor was unwilling to tell me exactly what was leaking and what repairs, if any, were completed. The supervisor only noted that “I should not worry because it had been dealt with.” Two years and nine months later the shower is leaking again. In speaking to the H&R after-sales service representative over the phone, he quickly agreed that it was the waterproof liner beneath the floor of the shower that was ripped and causing the water to leak into the family room below. However, when I called him a second time to confirm a time so that the necessary repair work can be completed, things quickly changed. He offered a number of potential causes, with none of them relating to the waterproof liner. After a number of conversations with personnel at the H&R head-office, I was told that I could not prove that the reason the water was leaking was due to the exact same initial cause. Also, it is now outside of the two year warranty period and any deficiencies are no longer the responsibility of H&R. At my own expense, the repair work was completed and it was, in fact, the waterproof liner that was ripped and causing water to penetrate the family room ceiling below. However, H&R continues with its denials and excuses and refuses to reimburse for the cost of repairs. The after-sales staff has even resorted to accusations stating that I damaged the liner intentionally in order to get H&R to pay for the costs which is a ridiculous accusation. It is obvious that the necessary repairs were not properly completed by H&R when the leak was initially noted during the PDI inspection and I have the pictures and liner as clear evidence. The water leak was initially noted during the PDI inspection because the shower was tested with the water running for a sufficiently long period that allowed water to accumulate on the shower floor. Since the water was not able to pass through the drain shower quickly, the standing water penetrated through the shower floor and waterproof liner. It was not until recently that the drain within the shower was clogged and resulted in water to again accumulate on the shower floor, pass through the ripped waterproof liner and into the family room below. H&R refuses to agree and instead has chosen to use the two year warranty period to absolve itself of any responsibility even though H&R was negligent in its alleged initial repairs. H&R refuses to discuss and review this issue any further. Potential homebuyers should be aware of the inadequate level of after-sales service and the type of treatment they can expect from H&R Developments and its' staff.