
Ford Trucks
Posted Mar 2, 2011 by anonymous | 96 views | 0 comments
To Whom It May Concern: I am writing to express my dissatisfaction and lack of confidence in my Ford built tough Truck. Having recently retired from the Aeronautic industry, I purchased a new (2004) Ford Super Duty 6.0 Liter Turbo Diesel F350 dually, to haul a 12,000 lb fifth wheel. A little research on my part and the Ford advertisements of built tough; along with a test drive convinced me to opt for the Ford product. In the first year of usage I was totally satisfied with the vehicle as we traveled south for the winter. At the campgrounds, I would vaunt its merits to fellow travelers. Even though there were three Ford recalls (transmission, emission control, starting sensor) for which I was without a vehicle for a few days, I attributed this to a design improvements vice flaws and I was able to impress and convince my brother and brother-in law, whom have both purchased (2005) F350 and F250 diesels respectively instead of the competitors Dodge and Chevrolet products. This past year while on a trip to Arizona and return home, the Truck has turned into a Lemonade and let us down numerous times. The first incident occurred in Salt Lake City while hauling up a hill the Turbo UPPER exhaust hose blew off its fitting. After re-tightening the securing clamp, I had two more de-couplings before getting the Truck to a Tucson Ford facility. I mentioned to them on the work order that there was a grinding noise emitting from the Turbo when it was functioning along with oil leaking around the exhaust hose. Three days later, finding nothing wrong, they replaced the Turbo hose and clamps. On my return trip through Oklahoma while hauling up a hill, after a loud booming noise, I loss power and had to be Towed off the interstate, Truck and Fifth wheel to a campground in Windyford, Oklahoma. On Monday the Ford dealership found the Turbo Air cooler (radiator) had blown its side seal apart exposing the rubber seal. Upon inspection it was obvious that the tabs securing the side member had never been secured properly in the first place. This part had been manufactured in Mexico, so it leaves to be desired Ford's credibility in Quality assurance. Three days later after the newer part had arrived and been installed we were on our way home. Once at home in Montreal, I took the vehicle to the Ford dealership with a work order for Grinding noise still emitting from the Turbo and power dropping off when above 60 miles per hour. They found the Turbo seal was finished causing the Turbo to discharge its oil throughout the piping and newly installed air cooler. Had Tucson been more diligent in the first incident, the repairs would have occurred sooner? New Turbo ordered and replaced and seven days later Truck was back on the road. We are just returning from an attempted trip to Virginia. While hauling up hills through New York State, the Turbo LOWER exhaust manifold de-coupled causing a loud booming noise and loss of power. Being an old hand at this, I had the deep socked ready to re-tighten the clamps. I had six more decoupling necessitating emergency stops on the shoulder of the Interstate. Exasperated and late at night, we found a campsite in Delaware and I took the truck in for repairs the next day. The first Ford Truck dealership off of Highway 13 in Wilmington, Delaware refused to even look at the Truck or sell me the required parts since this was a warranty issue. The second dealership three miles away took the truck in two days later. Turbo hose and clamps ordered and changed and I was back on the road four days later. I now drive the Truck with the radio turned off so I can hear the hissing noise emitting from the Turbo Hoses, before they slip through the securing clamps and cause that familiar booming sound as torque power is loss from the engine. The anxiety as I attempt to climb hills or worse yet narrow bridges that span rivers, anticipating a breakdown that has the potential of causing a traffic jam before a towing truck could recover us is stressful. I keep my fingers and toes crossed hoping that will not occur. The good news is that my in-laws and brother are still talking to me even though they now have doubts in the hauling capacity of their Ford Trucks. The bad news is that I still have a few years left owning this Ford Truck. The dealerships keep telling me how lucky I am that all the repairs so far are covered under warranty and are costing me nothing. I guess they figure three to four days of repairs while I have to rent a travel car and pay campground fees for my fifth wheel in an unplanned city, plus the stress of not making destination on time is part of how lucky I am. To remain lucky for the coming years I will now have to spend over $2,500 to get the extended warranty to cover the vehicle. My other option that I am contemplating is trading the Truck for another model if I could get a Just devaluation value for this truck. Deep down in my heart, I don't want a fellow human have the feeling that he now has the Lemon on his hands. Bottom line is that this Truck is now spending more days at dealership garages awaiting parts and repairs than is spends on the road hauling my fifth wheel for which it was purchased. Where is the Ford customer support group on these occurrences? They seem to be in utter denial. See and hear no evil. Surely the invoices for these repairs have crossed their desks. As of yet I have not heard a beep orally or written from them. Doesn't make for a good future relationship or consideration on my part for another Ford vehicle purchase. Thank God for the free market where there are options with the competitor. One lucky customer Robert Poissant
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