Mr. Paul Brown RE:FLIGHT 5230 Alicante to Gatwick Saturday 10th June 2006 Dear Sir I wish to formally register a complaint against you air-line, with regards the service, communication and breach's of customer rights whilst delayed at Alicante airport. On my recent flight from Alicante (5230) to Gatwick , I arrived at the departure where at this time 2 hours before leaving the flight was showing as scheduled on time. Whilst waiting in the departure lounge the airport monitors changed to show 04.01 departure instead of the original 00.45 I discussed with your staff member the reasons for this, only to be told by a member of you team that the flight had major problems both with staff and the arrival of the plane. The attendant advised that they should have updated sooner but by now it was far to late and many of the passenger had already moved through to the departure lounge. If I had known sooner I would not have moved my family and I could have returned to my holiday home. Throughout our long stay in the departure lounge we were offered only one type of refreshment any 1 type food (roll), which I do believe convenes the air passenger act. The act stated that refreshments (more than1) and meals My party consisted of 2 adults 1 child under ten and 2 children under 5. I tried to purchase goods at the café but they were not able to use the Visa machine as it was broken. I was unable to purchase and supplies and Easyjet could not service my families simple needs. The service from the ground staff was very poor, with only one individual giving out copies of the passengers right leaflet. We felt like we were being treated as cattle. It is very easy to hide behind a leaflet then to act in manner befitting Easyjet who I have used constantly over the 4 years that I have commuted to Spain and back. To make matter worse the flight was delayed further until 04.58. We were called to the gate @ 05.00 but boarding didn't start until 05.30 Total delays over 5 hours, which entitles me compensation. Please contact me to discuss this matter Kind Regards Paul Brown Mr. Paul Brown 6 Sandhurst Avenue Woodingdean Brighton BN2 6NG 01273-390502 RE:FLIGHT 5230 Alicante to Gatwick Saturday 10th June 2006 Dear Sir I wish to formally register a complaint against you air-line, with regards the service, communication and breach's of customer rights whilst delayed at Alicante airport. On my recent flight from Alicante (5230) to Gatwick , I arrived at the departure where at this time 2 hours before leaving the flight was showing as scheduled on time. Whilst waiting in the departure lounge the airport monitors changed to show 04.01 departure instead of the original 00.45 I discussed with your staff member the reasons for this, only to be told by a member of you team that the flight had major problems both with staff and the arrival of the plane. The attendant advised that they should have updated sooner but by now it was far to late and many of the passenger had already moved through to the departure lounge. If I had known sooner I would not have moved my family and I could have returned to my holiday home. Throughout our long stay in the departure lounge we were offered only one type of refreshment any 1 type food (roll), which I do believe convenes the air passenger act. The act stated that refreshments (more than1) and meals My party consisted of 2 adults 1 child under ten and 2 children under 5. I tried to purchase goods at the café but they were not able to use the Visa machine as it was broken. I was unable to purchase and supplies and Easyjet could not service my families simple needs. The service from the ground staff was very poor, with only one individual giving out copies of the passengers right leaflet. We felt like we were being treated as cattle. It is very easy to hide behind a leaflet then to act in manner befitting Easyjet who I have used constantly over the 4 years that I have commuted to Spain and back. To make matter worse the flight was delayed further until 04.58. We were called to the gate @ 05.00 but boarding didn't start until 05.30 Total delays over 5 hours, which entitles me compensation. Please contact me to discuss this matter Kind Regards Paul Brown