Airtegra Air Purifier Not Functioning Out of the B
Posted Mar 2, 2011 by anonymous | 193 views | 1 comments
Airtegra Air Purifier Not Functioning Out of the Box... Yep that is right they shipped a machine that didn't work. I sent an email as per their orders (they state that you must contact them prior to sending back the machine). They didn't respond. I sent another; Still no response. I call on a day off (of course you can only call 9-5) and they tell me I should have done that first. They say that the fact that their website says to email is irrelevant. They explained that they likely never got my email because of a spam filter. Apparently they filter complaints. They let me know that I can send it back, at my cost. Dave the customer non-service guy was useless. I especially loved when he explained that I would have to pay duty on the unit again. No Dave I don't have to pay on a replacement model. When I talk to the supervisor he explains he will 'try' to get a machine that works back to me. He will try ????? Perhaps instead of hiring customer non-service folks, they should hire a QA person to make sure the units work prior to shipping them out. DON'T BUY a science air product. DON'T buy an Airtegra Air Purifier!!!
Commented Aug 4, 2013 by anonymous
Thank you for this review. I was going to drive over an hour to get one. Not now!