I am a customer with verizon. Recently I purchased a phone from verizon, the phone stopped working. I called verizon to order another phone, and I was told that I hadn't had the phone for two years so I would have to pay full price for a new phone. I explained to the customer service representative that the phone just would not work. I was told it had to be something that I had done to the phone. I told the woman that it was nothing that I had done. I hadn't dropped it, and it hadn't been immersed in water, it simply stopped receiving text messages, and I had no read out. I continously explained this to the representative but she told me if I wanted a new phone I'd have to pay full price. Since I was tired of going round and round with the woman, I decided to go into a store and purchase a new phone. I purchased the phone on October the 7th to be shipped to my sister. The woman in the store told me that the phone would be delivered on the 10th of October. The phone was never received. No one from Verizon contacted me to tell me where the phone was. I continued to call on the 11th, 12th and 13th. Finally I went into the store to find out what happened to the phone. The man at verizon told me that he had no idea where the phone was and I'd have to contact Fed Ex. I called Fed Ex and found out that the phone had been sitting in Savannah, GA undeliverable because I had sent it to a P.O box. No one bothered to tell me that the phone was just sitting at Fed Ex. It hadn't even been returned to Verizon. Saturday, October 13th I called Fed Ex, and asked if they would deliver the phone to the physical address. I was told that I could not change the address, and that Verizon would have to make the change since they were the shippers. I called Verizon and spoke to a rep by the name of Jessica. She told me that she'd never heard anything so absurd before. I said 'well, Fed Ex will not let me change the address would you please do this for me.' Jessica told me that she had no control over what Fed Ex does. I told her all I needed was for her to change the address. She put me on hold and then came back and gave me the number to Fed Ex. I explained to her what the representative at Fed Ex told me, and still she refused to change the address. I then called Fed Ex again and asked if they would change the address. The woman at Fed Ex took my name and number and told me someone would contact me. A woman named Sharon from Fed Ex returned my call and reiterated what the first representative told me. By this time I'm really upset because my son has gone a week without a phone, and still I had no way of getting a phone to him. So I called Verizon once again and told this woman Giselle what Sharon, from Fed Ex told me. She gave me this long speech about what Verizon can do. I told her that I wasn't interested and the only thing that they needed to do was to call Fed Ex. She asked me if I had a tracking number I told her yes, and gave it to her. She then said 'all you have to do is call Fed Ex and give them the tracking # and they would change the address.' I told her that they would not do it and this was the reason for my 3rd call of the day. She took the information and put me on hold. She must have contacted Fed Ex, because she came back on the line and told me that Fed Ex had the phone. I told her that I knew that and that all she needed to do was to change the address. She acted as if I was asking her to turn back the hands of time to the date that I purchased the phone. I spent 20 minutes trying to convince her to change the address. Finally, I hung up and called again, and explained the problem to another representative. They went through the same process of calling Fed Ex and telling me that Fed Ex had the phone. I said 'I know that, all you need to do is change the address.' Finally, she said that she did that and the phone would be delivered by Monday or Tuesday. I asked what were they going to do about all of the trouble that I had been through. She told me that Verizon has over 2 million customers and they don't give any discounts or credits for mistakes that they have made. I was dumbfounded. Verizon makes you sign a two year contract, and if you have not had your phone for two years you are not able to get a new phone without paying full price. They take no responsiblity for selling a fautly product, nor do they try to help make things easier for the customer. Here I was buying a new phone and still getting crappy customer service. Verizon doesn't care about it's customers. It only cares about making money off of people. They don't try to right wrongs, nor do they admit to their mistakes. I am posting this complaint to let people know that to Verizon the customers is not entitled to any kind of compensation, nor is the customer treated with care.