
Verizon Bad Customer Service
Posted Mar 2, 2011 by anonymous | 68 views | 0 comments
I had a phone line with Verizon - The phone was lost over a year ago and the line disconnected. Per contract I continued to pay the 9.99 monthly and assorted other charges. That contract was due to expire at the end of April 2006. My daughter (whose line that was)after losing her phone paid for her own service for almost a year> In feb 2006 I called Verizon about getting my daughter back on my acct. Asked if she could keep her new number and join back in. I was assured yes. Also asked about the disconnected number. I was told that the rep would put in a note to discontinue that line in April after that contract expired. No problem Today I noticed the disconnected number still appearing on my bill. I called and was told I had renewed it in Feb and because of the contract I must continue that line. I stated and restated everything above to a rep, a superviser and a manager. All proceeded to become very condescending (like I don't understand what a contract means and says) and refused to do anything. I told them if the number was not removed (because I have fulfilled my contractual obligations) that as soon as my new contract was up in about 22 months that I would then leave Verizon - never to return and promised to speak of their atrocious customer service to all and sundry. So they have now given up a $160 a month customer (for the past 4 to 5 years) for the sake of 9.99 a month and sheer stubborness. AVOID VERIZON.
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