BEWARE OF SHADY BUSINESS PRACTICES BY UNION PARK USED CAR SALES AND FINANCE MANAGERS! I was recently in the market for a car and made the mistake of going to Union Park Used Car Center. I looked at a few cars in the lot and was shown a pre-owned BMW. It was in excellent condition with the exception of the keyless entry and a broken interior cover to the sunroof. I talked to the salesman, and then the sales manager, who began to negotiate a price with me. I made it clear at that point that I would only purchase the car if the keyless entry and sunroof were fixed. The first sales manager gave me an initial price which was below the advertised price. When I asked if that was his best price, he came down an additional $200 and suggested that I put $500 down to hold the car for three days. I gave him $500 on a credit card, and obtained a receipt which stated that it was fully refundable. At that point, they quickly wrote up and presented me with a bill of sale for the price that he had quoted. I refused to sign at that point because I wanted to research the price further, which I made clear prior to giving the $500. Before accepting my $500, he did not say anything about signing a bill of sale locking into the quoted price (deception #1). The next day, I contacted the dealership via telephone. The sales manager who I spoke with the previous day was not in and I was transferred to another sales manager. I negotiated a lower price which I was happy with and I verified with him three times that it included tax, tags and all fees. He confirmed the price all three times (deception #2) and told me after all of this that he would only give me this price if I financed through the dealer. I agreed if it was a reasonable rate. That same evening I spoke with the finance manager who took an application, pulled my credit, told me my credit score was excellent, and said that he would have no problem approving me for a loan. The next morning, he called and said that I was approved (deception #3) and when I asked for the rate, he told me to just come in and he would go over everything with me. After I asked again for the rate, he put me on hold, came back and said he was mistaken and that he was working with two banks and had me between 6% and 7% but was trying to get me an even better rate (deception #4). Later that day, I called him back. He said he had great news and that I was approved for 7.5%. When I asked what happened with the 6%-7% and the high credit score that would get me a great rate, he said that since the car was a 2001, the lowest the banks would go was 7.5% (deception #5). I informed him that I was already approved on my own at a bank for 7%. After I told him that, he put me on hold to “call the bank back” (I'm not stupid, I was on hold for about a minute... deception #6). He came back and told me the lowest the bank would go was 7.1%, which I agreed to. When I verified the price with him, he told me that the second sales manager that I spoke with made a mistake and that the lowest that they could go was $400 more than I was quoted the previous day (deception #7). Reluctantly, I agreed to the additional price. I was told to get insurance and come in with the down payment that we agreed upon and pick up the car, which I did. When I came in the next morning, I was greeted by the original sales manager that I spoke with. He told me that there was a small problem with the price I was quoted (deception #8) and that I would just need to pay the original price and I could be on my way. I refused and showed him the figures that I was quoted by the second sales manager and the even higher figures that I was quoted by the finance manager. He said they were both a mistake, got his calculator out and attempted to confuse me by throwing figures around. He said that they just couldn't sell the car for that price. After several minutes, he finally offered to honor the second price I was quoted, but couldn't have the sunroof fixed at that price. I would either have to accept the car at the original price with the sunroof fixed, or the finance manager's price without the sunroof fixed (keep in mind that I had already been assured over the phone that the sunroof would be fixed when I came in). I told them that I wanted the price I was quoted by the finance manager and I wanted the sunroof fixed. He sent his manager out who supported the original price, or the new price without the sunroof fixed. I asked why they hadn't just call me and explained the “mistake” and given me those options prior to having me come in. He told me they just discovered the mistake (deception #9). Needless to say, after being directly lied to so many times, my confidence in Union Park was so tainted that I refused, demanded the refund of my initial $500 deposit, and left. The ironic thing is that I would have paid the first price that I was quoted; my second attempt to negotiate was just to see if I could get a better price. Also, if they had have just called me and explained the “mistakes” (which by the way were numerous and always in their favor) and given me a chance to decide, I would have accepted the car at the second price with the broken sunroof cover. Instead, they chose to have me obtain car insurance for the BMW, obtain financing, drive 30 miles each way to the dealer, and pressure me into making a quick decision. This devious tactic cost them the deal, any chance of me or my family members ever purchasing a car from Union Park again (which we have several times in the past), and any recommendation to use Union Park dealerships from me ever.... All of this over them trying to trick me into paying $900 over the price they promised me.