I want this email to be forwarded to Vince Yanez and Ken McBride of stamps.com I am completely disgusted with the customer service (or lack thereof) that I received from stamps.com today. On any other attempt the hold times were long but not this long. Initially on the first attempt I was on hold for 22 minutes with no human contact or indication of how long the wait would be. I hung up thinking something was wrong or that I was on death hold (little did I know). I called again, 30 minutes went by before Mary answered the phone. Calm and collected she apologized for the inconvenience and gave me the information need to talk to a supervisor (after I requested). Little did I know that I would probably have been better off talking with Mary than going directly to a supervisor. But also finding out afterwards that Mary would actually have had to transferred me to tech support (on hold again) to get me reason for calling resolved. 20 more minutes went by before Thomas Durden answered the phone. I explained to him (upset not argumentative) that I had been on hold for 70 minutes prior to talking to him - his response was 'my phone says 16 minutes'... what a response to a customer? After talking to him for a good ten minutes and listening to him repeat that his phone said 16 minutes (for the length of my call) and not getting anywhere; I asked him how long it would take me to get to the tech support... 5 minutes if I put you at the top of the queue- I said Okay, thank you and that I had 25 minutes before lunch- he transferred me. 25 minutes later I hung up still on hold. I have sent an email through your website as well as this one - I still can not print the .39 cent stamp that I needed this morning. And now I expect to get some sort of email back within 48 hours as your website explains ( which does not help me print my .39 cent stamp that I need today) . So It is now almost 2pm and I have no stamps and had been on hold for a total of 95 plus minutes with stamps.com and what do I have to show for it- nothing. However I do have sense and if I should have some less than satisfactory reply I will seek a full refund of our current materials and look for other services. Perhaps stamps.com thinks that my time is expendable and worthless but I do not think that my superiors think the same. I know that our stamp purchases are small peanuts for stamps.com but I am sure the majority of your business is from companies similar to this one- and small peanuts add up. Thank you for your time, Jason Tuller And no one from the company has responded in anyway- to this day