I WISH TO COMPLAIM SEARS CUSTOMER SERVICE REPRESENTATIVES WHO REFUSE TO ACCEPT POWER OF ATTORNEYS. I HAVE POWER OF ATTORNEY OVER MY MOTHERS FINANCIAL NEEDS. FILED THIS WITH SEARS ON NUMBEROUS OCCASIONS. YET EVERYTIME THAT I NEEDED TO TALK TO SOMEONE IN CUSTOMER SERVICE THEY SAID THEY DID NOT HAVE POWER OF ATTORNEY COPY ON FILE. FINALLY GOT THAT STRAIGHTED OUT OR SO I THOUGHT. SAID THEY HAD IT ON FILE AND AFTER NUMBEROUS QUESTIONS WERE ASKED WAS TOLD THAT THEY AREA CODE I ANSWERED WAS NOT THE ONE THEY HAD ON FILE. NOW THERE IS NO WAY THAT I GOT THE AREA CODE WRONG BECAUSE I HAVE LIVED HERE ALL MY 50 YEARS. SO I HAD TO SEND IN REQUEST TO CORRECT AREA CODE. LOW AND BEHOLD I RECEIVED LETTER FROM THEM AGAIN SAYING THEY HAD NO COPY OF POWER OF ATTORNEY ON FILE YET I HAD RECEIVED A LETTER FROM THEIR CREDIT DEPARTMENT STATING THAT I WAS LISTED AS POWER OF ATTORNEY AND LISTED THE THINGS THAT I WAS LEGALLY ABLE TO DO WITH MY MOTHERS ACCOUNT. I HAVE BEEN TRYING TO CANCEL THIS ACCOUNT SINCE MAY AFTER PAYING BALANCE OFF. I PHONED THEM AFTER RECEIVING THIS LETTER STATING THAT I WAS LISTED AS POWER OF ATTORNEY AND THEY TOLD ME THAT I COULD NOT CANCEL THE ACCOUNT EVEN THOUGH THE LETTER FROM CREDIT DEPARTMENT STATED AS NUMBER 3 I HAD THE AUTHORITY TO CANCEL ACCOUNT. WELL I HAD TO FINALLY TALK TO THE ATTORNEY AND HE SUGGESTED THAT I GO TO MY STATE WEB SITE AND FIND THE PRESIDENTS ADDRESS FOR SEARS AND MAIL HIM A DIRECT LETTER WITH MY DILEMMA. WELL I FINALLY GOT THE ACCOUNT CANCELED IN SEPT. DUE TO THE LETTER TO THE PRESIDENT. THEY PERSONALLY CALLED AND TOLD ME THE ACCOUNT WAS BEING CLOSED. EVEN THE PRESIDENT OF THE CREDIT DEPARTMENT COULD NOT UNDERSTAND WHY THEY COULD NOT FIND IT. IT WAS THE FIRST THING THAT CAME UP ON HIS SCREEN WHEN HE WENT TO THE ACCOUNT OR SO HE SAID. I SUGGESTED THAT MAYBE THEY NEED TO TRAIN THEIR REPRESENTIVES ON THE INS AND OUTS OF POWER OF ATTORNEY. IT WAS JUST SO ENJOYABLE TALKING TO A BUNCH OF IDIOTS WHO WHEN I ASKED FOR THEIR FAX NUMBER TO DIRECTLY FAX THEM THE LETTER FROM THE POWER OF ATTORNEY THEY WOULD ONLY GIVE ME GENERIC FAX # LIKE THEY DIDNT HAVE DIRECT FAX LINE IN THESE DAYS. WHAT A CROC.