I'm sending the following to as many consumer websites as I can, including my own. Sears Home Central - Appliance Repair Service Sears' Repair Service sucks! When it comes to customer service, I have to give them an F. The only good thing they did was call to confirm they were coming, but then they ruin that by it being an automated service saying 'sometime between 8 and 5.' They have to be the worst! (And their customer service via phone is no better - automated, with incomplete menus, and holding online forever). It's obvious Sears does NOT value/appreciate their customers. They really haven't a CLUE as to what customer service is. We had a minor refrigerator leak. They charge $60 just to come out. Then they have the most outrageous pricing structure for services rendered - which in our case, involved melting some ice with boiling water and a blow-dryer and flushing out a drain. The whole repair took a total of 15 minutes. For this they have the audacity to charge $180!!! They're crazy! They're shameful! Without a doubt totally reprehensible!! To the point of being immoral and criminal. I told my mom 'give him $90 and let them come after us, we'll put 'em on the news, show what all they did, and their audacity.' She paid them. Then he wanted us to sign, giving our approval. I said, 'NO! We're not signing anything. She paid you with a check not a credit card, you don't need her to sign anything.... We DON'T approve.' Just another instance where Corporate America is out to take advantage of customers instead of having any pride in service and integrity. Oh, and the serviceman - how long has he been doing this? 17 years! ' I Sleep just fine.' Of course he does, he doesn't give it a second thought if he and the company he works for take advantage of their customers. Typical. Just about everyone these days is out for themselves, instead of for the customers. You can be sure we will NEVER be calling on SEARS again to help us out. You can also be sure that I will be reporting them to all consumer websites, including my own, making sure I blow their reputation to smithereens, as well as spare any other consumers from being totally taken advantage of.