I had a profile on a dating website and they removed me because I would not fax a copy of my drivers license or passport. They said they were weeding out the members who were not serious about a marriage relationsip. Garbage!!! They offer a free membership of which I had. I started getting messages 'urging me strongly to upgrade to a paying account'. I think they bumped me for using their free membership, a bit too long for their liking. How is giving them my drivers license or passport going to tell them how serious I am? It could leave me open for stealing my identity. I had already given them my personal information when registering. Read it for yourselves. 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Report Misuse Help Call Details Priority : Normal Call ID : 771156 Category : Profile Status : Closed Subject : Message from Shaadi.com help desk Date : 14 Aug-2006 Call History Shaadi.com said 14 Aug-2006 Dear Member, Your profile has been taken off-line. You had been requested an Identification proof in the form of a scanned copy of a driving license / passport. As the same has not been received, we have been forced to take your profile offline. Please note that your profile will be in our database for fifteen more days. If we receive your identification proof within this period, we will re-instate your profile immediately. Good luck and we look forward to assist you in future. Sincerely Sanjay Shaadi.com Customer Relations People Interactive You said 14 Aug-2006 Why do you need proof of a drivers license or passport? This is a place for meeting people, not traveling overseas. I do not feel comfortable giving that information online. The reason I have chosen to use the free service is because I do not want to give credit card information online. If you used paypal It would have been a different matter. I have not broken any rules, you did not say anything about requiring that information when I registered. You have unfairly removed my profile. Nothing in it was false. Shaadi.com said 14 Aug-2006 Dear Member Thank you for contacting Shaadi.com and sharing your concerns clearly. We wish to inform you that we are also aware of identity theft. And being an online matrimony website, we understand your apprehension in providing the details we have requested for. We would like to assure you that once we receive the scanned documents and after we verify the same, we dispose them off safely and do not keep any records of the same. Also we only need your Date of birth, name and photograph. If you wish you can hide or cover all the other details. Furthermore, this verification drive has been introduced to discourage non-serious members from continuing their registration on Shaadi.com and also to weed-off members misusing the site. In the long run, it ensures that members who are serious about finding their life partners on Shaadi.com are not inconvenienced by non-serious members. We request you to provide us with the requested documents in a scanned form and forward the same to us at customercare@shaadi.com. We are the Number one matrimonial site and have reputation to protect our members identities and information. We treat all our member's information as private and confidential and will never do anything that will compromise such important information thereby failing the trust of millions of members worldwide. Most of our members have cooperated in our verification drive and have sent their details from around the globe, with the assurance that any / all of their details are never compromised with. We look forward to your continued patronage and active participation in the Shaadi.com family. Good luck for your partner search. Sincerely Rohan Shaadi.com Customer Relations People Interactive You said 15 Aug-2006 I gave you my date of birth and my name when I registered, along with other personal information. I take it that you won't mind if I have this checked out before giving you any more infomation that could be misused. I will be having this matter looked into futher. Thank You Shaadi.com said 15 Aug-2006 Dear Member, We sincerely apologize for any inconvenience. We wish to inform you that as mentioned earlier the request for an Identification proof is just for verification purpose and to maintain the authenticity of the website. The same was not made with an intention to offend you in any way. Therefore, we request you to kindly scan and send the requested document to customercare@shaadi.com. Also please do mention your Profile id and 'Attn:Moin' in the subject of the mail so that we will be able to track the same easily. Good luck and we look forward to assist you in future. Sincerely Moin Shaadi.com Customer Relations People Interactive Need more Help? Write to Customer Support Message : Why don't you just call the phone number I gave you or send a letter to my adress? I don't have a scanner. Are we all required to own scanners? Do you want a photo copy of my birth cirtificate? This is rediculous and I will be sending copies of your requests to be authenticated to the proper authorities to make sure this is not a scam to steal personal information. I asked the advice of a friend but this matter really needs to be looked into. I was urged strongly to upgrade to a paying customer and I believe this is what it is all about. You want to weed out non paying customers. That is unfair to those who pay to be able to talk to anyone. You offer free service and I don't remember your having a time limit on it. This matter will become public. If you have any doubts or need more clarification please write to us. Our Customer Support Executive shall answer your queries as soon as possible. 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Home - Partner with us - Matrimonial Sites - Privacy Policy - About Us - Contact Us - Terms of Use - Careers - Privacy, Protection and You I really wonder if I should be turning this over the someone who could check for theft of personal information. Any ideas?