Rainbow Play Systems Superior Play Structures
Posted Mar 2, 2011 by anonymous | 268 views | 0 comments
Ordered a Rainbow Clubhouse from Rainbow Play Systems and Superior Play Structures. Shortly after the order was placed, they came out and did a yard check to make sure the ordered set would work. Unfortunately it was determined that this particular system would not work. We took some time to decide on now getting a Rainbow Castle System from the same vendor. I was told that on that Friday they would perform another yard check to once again make sure this newly selected system would work. Well, noone ever showed up and I took the day off from work. The following week I left 5 different messages, 4 with a receptionist (who is nasty as it is) and 1 on a voicemail. I finally heard back from someone 7 days after my initial call. Once again we re-scheduled the yard check, and once again noone showed up. This is now 2 days I took off from work, and we are well passed my daughers birthday which this was a present for. The district manager Andy told me he would look into this, move my order to the front, and let me know what they could do on the price to make up for the issues. Well at the end of the week I got a call from Andy who offered me $150 off. This is a nearly $4000 swing set and I get an insult thrown at me of $150. I cancelled the order. Now I find out that Superior Play Structures IS Rainbow Play Systems. I tried to order it through another vendor but keep getting referred back to Superior. Now when I tell them about all the issues they just tell me the price went UP...and there is nothing they can do. Total lack of customer care...absolutely no service...and a superior disrespect for peoples time and money....thats what you get from Rainbow Play Systems and Superior Play Structures. Id be aware!!!
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