Questia is an online library subscription service. They offer access to academic journals and periodicals for research. I don't agree with their billing policy, which is to auto-renew subscriptions without notifying the customer beforehand to ensure that the customer actually wants to renew the subscription. Once they auto-renew the subscription, they charge your credit card or debit your bank card. AND, they have a NO REFUNDS EVER policy which means that if you forget to cancel, you are out of luck. The service they offer is okay, but not that great. The purpose of my complaint here is to warn other people about it. To defend their billing practice, they state that their billing model is similar to a cable company's or a an ISP. I say that cable and internet services are absolutlely essential, whereas Questia is just an online library. Universities are catching on and offering online access to research materials as well, and I will never subscribe to Questia again because all my online research needs will be met by my school's library. I guess their service is okay, and if a high schools want to promote Questia by forcing their students to use the service by contracting with them, they can do that. Afterall, students do want online access for research purposes. However, their billing practice is lame, and the way their customer service department treated me was lame. Their target market is students, and students generally can't afford to have some company just charging their credit card, even if they do send a welcome email that goes over their business policy. Businesses seem to have adopted this 'The customer is the enemy' mentality. Businesses have the ability to keep track of what customers buy, what they return, and how much they complain. If a business determines that a customer has actually cost them money, they can refuse service. I have no problem with this, but I do have a problem with Questia, because they do bill in advance so there is no way they could lose money by refunding a customer who has failed to cancel a subscription. They could charge for the days that the customer had access to the library and then refund for the rest. Their policy kind of implies that they are counting on you to forget, so that they can take your money for something you don't want or need. My advice to anyone who has come across their links on the Web is just to move on, and seek other resources. Don't subscribe!