Pep Boys Auto Parts can't even put on the right parts! I took my 87 Toyota truck into Pep Boys in East Knoxville, TN for a major tune-up and was told that it needed a new carburetor. But since they only order rebuilt ones, I had them order me one. Weeks later after I had to called to see if it was in, since they couldn't even bother to call me that it was there, I took it in to have it installed. An hour and a half later they finally started working on it, and when done it didn't run any better than it did before, so I took it to a 'real' auto repair place I found and they looked at it for 2-minutes and told me the new carb had a gas leak, so I took it back to have Pep Boys order a new one. Several weeks later they installed the new one, which also did not work any better. To make a long (8-month) story short, after almost a dozen trips to have various things checked and replaced at the other shop, including the gas pump, filter, & gas lines, I find out that Pep Boys ordered and installed the WRONG MODEL carb, (mine required it to be a Calif. emission control standards model) a fact that they totally ignored when I told them that. Plus the fact that when they installed it they told me that the throttle linkage and electrical connections did not match, and they had to rework those parts, which they even charged me for. (Any mechanic worth 2-bits would have stopped installing it that minute and checked to make sure it was the right part before going any farther, but Pep Boys only wanted their money and didn't care any about what they were putting on the truck, so they just patched it together.) After I found out it was the wrong part, and called them about it, they even admitted the mistake, but now comes the 'Pep Boys Rip-off' part; by this time they can not find the correct model carb so they tell me to bring back the carb and they will give me my money back for 'it'. Not what they charged me to put on the wrong carb, and not return the old carb they took off and kept, but JUST the carb price. When I took my truck in to them I had a set of wheels that could be driven for 3-4 hours before it started to give me problems, and after Pep Boys got their hands on it, I now have a truck that won't go 3-4 MILES before it quits, and as such I also can not even sell it. I filed a complaint with the Better Business, but they ignored it just like I see that they ignored more than a few others from more people that they have ripped off. Total loss from Pep Boys incompetence comes to well OVER $3,000 So, if anyone needs their auto repaired, now you know what you can expect if you take it to Pep Boys. You'd probably be better off letting your mother-in-law work on it.