After a horrendous insatallation a couple of years ago of cross telephone lines, 3 different phone numbers in 6 months, late connection, dirty footprints all over my new front room capet, left over cable clips for my toddler to stand on, unusable scratched internet installation discs, overcharging of calls and dozens of false promises of returned calls, I finally and stupidly decided to stay with Ntl; to this day I do not know why. I eventually tried to forget about all the problems I have and have had with Ntl, and decided to upgrade my package, to a more convenient package, '3 for £30'. I have since recieved 2 monthly bills for £56.19 and £56.12. I was informed, by your telephone sales staff, that I would recieve the family pack for one month and be then automatically downgraded to the base pack. I queried the member of your staff multiple times about whether I needed to ring and downgrade the tv pack, and I was reassured multiple times it would be done automatically after 1 month. Due to being ill-informed I have been charged extra tv charges for 2 months. I was informed, by your telephone sales staff, that the telephone package I receieved would allow me to make free evening and weekend calls to local landlines. Upon enquiring why I have been charged for my phone calls, a member of your customer service team informed me Ntl 'no longer provide that service' and 'its only free at weekends now'. I was not informed of this change at the beginning of the contract nor at any time from then on. Due to being ill-informed I have been charged extra phone charges for 2 months. I was informed, by your telephone sales staff, that because I already had a 1MB internet connection I would not be downgraded to the 512KB connection as a 'goodwill' for upgrading the package. On the bill dated 04 July 2006, I have been charged £17.99 and credited £1.03, therefore a charge of £16.96. Due to a human or technical error I have been charged £6.97 too much for my internet connection. As you can hopefully obviously understand I am furious not only at Ntl for providing a below standard service, but also at myself for giving Ntl chance after chance, after and recieving no apologies, improvements and goodwill gestures. I utilise many different services daily as part of everyday life, such as water, electricity, gas, mobile phone, council utilities.......... and i feel Ntl provide a dispicable service compared to any of these. I do hope I do not get forced to terminate my contract with Ntl and to finally find a resolve with my seemingly endless issues. After all I have been a loyal customer for nearly 8 years even after previous contracts at previous addresses.