MCI
Posted Mar 2, 2011 by anonymous | 68 views | 0 comments
1.) On 5/16/06 I signed up with mci for local & long-distance. 2.) One hour later I was unable to make a long distance call. 3.) I called mci back to find out what was wrong. 4.) I was told that I could not make long distance calls for the next 2 weeks. 5.) I requested a supervisor. 6.) The supervisor told me the same thing at which point I informed her that this was unsatisfactory and to cancel my account. All of this happened in the span of less then 2 hours. 7.) I immediately called TT&T. 8.) I asked how long it would take before I could call long-distance. 9.) I was told maybe 30 minutes. 10) I signed up with AT&T. Attached is AT&T's letter of welcome dated 5/18/06. (1&1/2 days after canceling with mci and signing up with AT&T) When I received your bill for $30.67 for service in May & June I called mci to inquire why I got a bill when I never had service with mci. Stating that I had canceled service before it was started. Since then I have spoken to your representatives 4 times. I have explained my situation to then each time and requested that the recording of my conversation with the supervisor on 5/16/06 be retrieved to verify my cancellation. If mci wishes to pursue this matter in small claims court I insist my recording with your supervisor be presented. Farther proof that I canceled with MCI & then signed up with AT&T is the fact that I was almost immediately able to make long-distance calls & continued with att until mci, without authorization, switched me over to mci sometime around the 22nd of May without my knowledge. When I spoke to one of your reps, he tried to blame AT&T for the problem. I do not intend to pay this bill as it is unauthorized. I await your reply.
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