Lousy Software support
Posted Mar 2, 2011 by anonymous | 73 views | 0 comments
DON'T BUY SYMANTIC PRODUCTS!!!! THE COMPANY WILL NOT STAND BY THEIR PRODUCTS AFTER 30 DAYS!!!! I have always used Symantic products, until now! When the Internet Security 2005 program was getting close to expiring. I received an E-mail stating I needed to upgrade to the Internet Security 2006. If I would renew the subscription for 2 years I could upgrade this product for 2 years. I now have a high speed ISP connection and after reading the E-mail I chose to download the upgrade for two years. The Setup program that downloaded gave me credit for 731 days without giving me credit for the 23 days on the older 2005 product. I called the support representative to find out what was wrong with the program. The program has caused other problem with my computer by locking down while trying to activate the program that now should have over a year left. Now after talking to a representive that wanted to charge a fee for him to setup the program again. This is a ripoff the program should work for another year! I asked for a refund for the unused subscription, the support representative informed me that company policy would not refund after 30 days. If this product is not warranted after 30 days, why would anyone try to use the product for 2 years?
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