Email to Koons Ford. On July 15 I purchased a new Ford E-350 box truck/van - I paid cash for the purchase. Then the problems began. I had three items on the we owe list. First the rust on the back of the DeJara box needed to be repainted. (I had pointed this out the first time I saw the truck). Second, the backup alarm need to be installed per the sales agreement. Last but not least I had ask that someone look into why the wires inside the cabin were exposed and hanging loose, I even showed the parts manager and salesmen the problem. (My 2003 E350 with a Rockport box has nice trim over the top and down both sides). I brought the truck back a week later for these things to be fixed. On Friday the 4th I received an email from your service department telling me that the work had been completed. So on Monday(the 7th) I stopped in to pick up my new truck. When I saw the truck outside I noticed that the rust had not been taken care of and that the wires inside the cabin were still loose. I spoke with my salesman, he said that only the backup alarm had been installed and he need more time to complete the other two items. So I left the truck there all week. On Friday at 6:30pm I received a call from the service manager telling me that the truck was finished. When I ask him if the rust had been fix he told me that he new noting about it and to call back on Monday the 14th and talk with my salesman. I stop by the dealership and talked with Tre (sales manager) about the problems I was having. On Tuesday Milton, my salesman called and said that the truck was going over to the body shop to be repaired. I did not hear back from anyone, so on Friday I called and left a message for Milton. He called me back and told me that one of your employees had damaged the entire side of the box and that they would have to replace all the panels and the bottom strip. I ask to speak to Tre, and ask him what was going on. The answer I received was poor and so I tried to call the General Manager, Mike. He had left for the day so I left a message. I have since left two more messages and he has not returned my call. (Saturday August 19th 12:42). I would like to know what Koons Ford is going to do to compensate me for my lose of use on a truck that I need badly a month ago.