Jenn-Aire Full of Hot Air
Posted Mar 2, 2011 by anonymous | 100 views | 0 comments
I ordered a Jenn0Aire refrigerator for our kitchen that was being redone. The store gave us a copy of the catalogue for the measurements. There were four refrigerators in the category. For two, a height with hinge was listed and for the other two, that category was marked 'n/a.' My wife and I assumed that n/a meant not applicable, i.e. that the hinges did not add to the overall height and proceeded to order our cabinets. Needless to say, that wasn't the case and the fridge didn't fit under the cabinet and we had to have another one specially ordered. The store that sold us the fridge said they'd pay us for one third of the added cost, which they did. Jenn-Aire/Maytag refused. Their excuse: the only dimensions that they consider final are the ones that come attached to the box when it is delivered. Of course that is ridiculous because everyone needs to know the exact measurements when ordering the equipment, not when receiving it. Their other excuse, that n/a didn't stand for not applicable but not available is equally laughable. If they don't know the dimensions of their own refrigerators, who does?
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