
Insparations Poor attitude
Posted Mar 2, 2011 by anonymous | 85 views | 0 comments
Insparations We purchased spa from Insparations Monday 15th May...... As others seem to have done we were rushed into paying all money immediately...... we were then given a delivery date which was cancelled again and then again, finally our spa was booked in for early call Monday 14th August (two months after paying in full)... As we had not heard from Insparations I phoned them to ask if it was definitely coming, I was told that a letter had been sent out ('you should have had it' was the reply) But I was assured that they would definitely be with me early Monday.... Monday came and by 11am I rang, yet again....... I was told quite abruptly that they were on their way and basically I should allow for traffic....('they are coming from Stoke' was the reply) Finally at 12 lunch time two fitters arrived delivering not very much.....I was appalled to find that they were only delivering the spa..not the Gazebo and other items already paid for... ('has nobody told you that' was the fitters reply) No the woman I spoke to on the Friday had failed to mention that we were only receiving one part of our order, although we had paid for every part of our order in full on May 26th... and then again the woman I had spoke to earlier that day, had failed to mention that we were only receiving one part of our order........(NOT impressed....) we have had to make countless phone calls to Insparations for not only the rest of our order but a fault with the spa which took 2/3 weeks to rectify..... We are continuously being told someone will call us back, which they never do, I found customers services to be rude and unhelpful, (not every conversation) expecting us to make allowances for their shipping problems, and being told its the supplier to them that are causing the problem..... (I DON'T CARE ABOUT INSPARATIONS PROBLEMS) Do Not Even Entertain For Fun ....Insparations customer service is Rubbish as are their delivery dates and standards of workmanship.....
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