I accidently removed the software for my HP PSC 2210 all in one printer from my laptop. I cannot find my software disk so I went to HP's website for help. I was able to restore the printer, copy and fax modes but unsuccessful in restoring the scan mode without the software disk. I went to HP's website and followed the downloads. Didn't work. Used online chat tech support. They sent me a link which was supposed to 'fix the problem'. I also asked to purchase the 2210 software disk so I would have it on hand. That link he sent me, requested the disk to finish the job. Days later, I received the software disk. Its not for my printer model. I used online chat tech support 3 more times. They sent me varying links all requiring the 2210 disk. I called HP to speak with a Tech support person. They informed me that my printer was out of warranty. The Tech assured me the software they sent me would work. It didn't. Now is the beginning of a continuous 3 1/2 hour battle with HP!! Now Tech John informs me that my printer is too old and I could upgrade with a discount if I send them my old unit. Sounds good. I asked John if I could see what he was selling me on HP's website. He sends me to Google to see the image!!!!!!! I was surprised that he wouldn't guide me through HP's website but I agree to make the purchase anyway. I'm very angry that I've had to spend over 3 hours dealing with these people. I asked John if they would deduct the $10.55 for the cost of the disk. John gets the ok from his Manager and we proceed with the transaction. I repeatedly confirm with John that I am only going to be charged for the discounted amount. He finally admits that I will be charged full price and the $10.55 credit will appear the following month on my credit card statement. I would not agree with that therefore not completing the transaction. Once again John confers with his Manager and says my total would reflect the discount. I asked him to email the confirmation to me while we were on the line. He had a million excuses as to why the email wasn't coming through. After 15 minutes or so I received the HP order confirmation. Not only did I NOT receive the discount up front as I was promised, I was sold a REFURBISHED UNIT!!!!!! John NEVER told me we were discussing a refurbished printer!! I Immediately called HP once again to cancel the order. They put me through to the Engineering Dept which was closed for the evening. I called them back. I told them I was canceling my order and I didn't need engineering. Now they actually try selling me a NEW model! I asked would it be for the same price as the refurbished model? Stupid me! I's actually trying to give these undeserving people the benefit of the doubt! 'Glenna' the latest HP employee said there is no way for her to sell me a new printer at a discount. I said CANCEL MY ORDER!!! This chick actually wants to transfer me to another sales person! I hung up on her and emailed Mark Hurd,Chairman of the Board, Chief Executive Officer and President Hewlett-Packard Company to inform him of his employee's frustrating and annoying ways of handling HP customers. I emailed every HP Dept possible canceling my order. Yesterday I received an email confirming my refurbished unit is on its way. I hope American Express follows my wishes and doesn't allow these MORONS to charge my credit card!! Learn from my mistakes! Don't purchase HP products and if you already own them - guard your disks!