IN 2004, MY WIFE ASKED ME TO PURCHASE A 2002 FORD EXPLORER XLS FOR HER! VERY HESITANTLY, I DID. I WISH I HAD FOLLOWED MY FIRST DECISION. NO! BELOW IS THE EMAIL I SEND TO FORM CUSTOMER RELATIONS ABOUT THE VEHICLE. THE VEHICLE HAD 16000 MILES ON IT WHEN I PURCHASED IT. I HAVE TO DRIVE 30 MILES TO MY DEALER FOR SERVICE AND WHEN I GET THERE WITH THIS TRANSMISSION AND DSPE PROBLEM, I HEAR FROM THE SERVICE DEPARTMENT THAT I NEED A NEW TRANSMISSION. MY WARRANTY IS UP NOW AT 36,000 MILES, HALF OF THE MILES WERE PUT ONTO IT BY DRIVING TO THEM TO SERVICE IT. I CONTACTED FORD MOTOR AND THEY TOLD ME TO GET LOST! LITERALLY! ************************************************************************** MONDAY, NOVEMBER 20, 2006 (MY RESPONSE TO FORD CUSTOMER SERVICE) AND MY DECISION WILL REMAIN THE SAME ALSO. WE WILL NEVER PURCHASE ANOTHER FORD MOTOR VEHICLE. NOT EVER. I WILL PASS THIS EMAIL onto my relatives and friends who feels the same way that I do. THE SERVICE DEPARTMENT WHERE I PURCHASED IT FROM IS 30 MILES AWAY FROM US, I HAD ALMOST 20,000 MILES ON IT WHEN IT WAS PURCHASED AND I THOUGHT THAT YOU MIGHT CONSIDER HELPING ME WITH THIS PROBLEM. SO YOUR DECISION REMAINS THE SAME AND I REALLY DON'T CARE ANYMORE. THANK GOD YOU ARE NOT THE ONLY CAR MANUFACTURER IN THE UNITED STATES OF AMERICA. I WILL BE PURCHASING FROM ANOTHER MANUFACTURER FROM NOW ON. SHIRLEY ************************************************************************** (A TELEPHONE CALL TO LOUIE AT FORD MOTOR CUSTOMER RELATIONS WHEREIN HE TOLD ME THEY COULD DO NOTHING TO HELP MY SITUATION) ----- Original Message ----- From: crcfmc@ford.com Date: Friday, November 17, 2006 2:17 pm Subject: Ford Motor Company To: slp5355@bham.rr.com > Dear Luther and Shirley, > > Thank you for contacting the Ford Motor Company Customer > Relationship Center with your follow-up e-mail. > > The circumstances that you have outlined in your original e-mail > have been given careful consideration. Our records indicate that > on 11/06/06, you contacted the Ford Customer Relationship Center > via phone and our Customer Service Representative advised you that > there are no warranties, recalls or customer satisfaction programs > on your vehicle that would provide assistance for this repair. If > any new information regarding this matter should become available > in the future, please let us know. However, at this time our > decision remains the same. > > If you have any other inquiries or concerns, please feel free to > contact us and we will be happy to address them for you. > > Sincerely, > Louie > Customer Relationship Center > Ford Motor Company > > [THREAD ID:1-36WX4C] > >(MY MESSAGE TO FORD MOTOR CUSTOMER RELATIONS) NOVEMBER 6, 2006) -----Original Message----- > > From: slp5355@bham.rr.com > Sent: 11/6/2006 12:27:23 PM > To: > Subject: Re: Ford Motor Company > > Hello Mr. Nelson, > Thank you for responding very quickly to my email. > I guess I was so upset I never told you the real problem. I live > exactly 30 miles from Jim Skinner Ford. The maintenance > agreement, as > I explained to the service department was eaten up by me taking my > vehicle to the shop for maintenance and they informing me that my > maintenance was up at 36000 miles. When we purchased the vehicle > there was almost 20,000 miles on it. I told them that when I > bring > the truck for maintenance and they tell me that the person that > works > on these problems are out and I need to come back and I have to > pay > $80 just for them to diagnose my vehicle. This is fine, but when > I > have to keep coming back, it not only cost me gas, but more > mileage on > my vehicle. > > I am not sure if they have to put a new transmission in our > vehicle or > what. In essence, I can't afford a transmission plus pay for a > truck > too. How can you help me on this? I went to Jim Skinner because > of > their relationship with the public. I just want my truck > operating > like a truck and not jumping gears while I'm driving. > > You my reach us at > 205-424-0601 >(FORD MOTOR CUSTOMER RELATIONS RESPONSE TO MY MESSAGE OF NOV 2, 2006) > ----- Original Message ----- > From: crcfmc@ford.com > Date: Friday, November 3, 2006 5:39 pm > Subject: Ford Motor Company > To: slp5355@bham.rr.com > > > Dear Luther and Shirley, > > > > Thank you for contacting the Ford Motor Company Customer > > Relationship Center regarding your 2002 Ford Explorer. > > > > We would like to address this matter on your behalf. However, > we > > are unclear on the specific nature of your inquiry as you have > > outlined in your e-mail. Please reply to us with a > clarification > > of how you would like Ford Motor Company to assist you with > > regards to this matter. > > > > We consider the satisfaction of our customers one of our most > > important objectives. If you have any other inquiries or > > concerns, please feel free to contact us and we will be happy to > > address them for you. > > > > Sincerely, > > Nelson > > Customer Relationship Center > > Ford Motor Company > > > > [THREAD ID:1-36OONM] > (MY ORIGINAL MESSAGE TO FORD MOTOR CUSTOMER RELATIONS) NOVEMBER 2, 2006) > > -----Original Message----- > > > > From: slp5355@bham.rr.com > > Sent: 11/2/2006 04:46:22 PM > > To: > > Subject: Problem_with_my_vehicle > > > > Contact Us > > First Name: Luther and Shirley > > Last Name: Price > > Email Address: slp5355@bham.rr.com > > Zip/Postal Code: 35142 > > Daytime Phone: 2055652544 x > > Home Phone: 2055652544 x > > Inquiring About Own Vehicle: Yes > > VIN : 1FMZU62E72UA19482 > > Mileage : 50055 > > Contacted Dealer: Yes > > Servicing Dealer: Jim Skinner Ford > > Vehicle location: My possession > > Home Address: PO Box 232 > > City: Shannon > > State/Province:AL > > Country: U.S.A > > Questions: We purchased a 2002 Ford XLS from Jim Skinner Ford in > April > > 2004. We have 50,000 miles on the vehicle and now it has > > transmission and > > power problems. We feel that we honestly purchased this automobile > > because it was a clean and reputable company. We do not think > it > > fair and > > honest to have to pay for a transmission and we are still making 500 > > payments, plus insurance and there is nothing the dealer can do > > for us > > except SELL us another $30,000 automobile. WE have been in the Ford > > family for over 40 years and have never had a problem like this. > > > It jumps > > when put into gear and also jumps while being driven. Today, > the > > O/D OFF > > light keeps blinking and the Service Engine Soon light is on > > steadily and > > will not turn off. We do not pull anything with our vehicles > all > > we do is > > take very good care of them. Please advise us as to whether or > > not you > > can help us on this vehicle. > > Thank you > > Luther and Shirley Price > > slp5355@bham.rr.com > >