
FedEx Vermont
Posted Mar 2, 2011 by anonymous | 90 views | 0 comments
In April 2006 I posted a large block-letter note on my door that said: 'DUE TO RECENT THEFTS IN NEIGHBORHOOD DO NOT LEAVE PACKAGES' and giving written directions to the local post office. FedEx left an incomprehensible message on my answering machine. I listened to it four times, and through the person's foreign accent was able to decipher only one word: 'deliver.' No call-back telephone number was given. I then posted a map on my door of the two turns to take to leave the package at the local post office - which is directly on the way back to the highway (there is no other way to get back to the highway). FedEx proceeded to come the next day and then brought the package to a neighbor and left it with them. As my sign stated, there were thefts in the NEIGHBORhood; FedEx gave my package directly to the people who were doing the stealing. Luckily, another neighbor saw what happened and I was able to retrieve my package. FedEx recently left two packages by the side of the road under a mailbox plainly marked '243.' The address they were supposed to deliver to was 28. These mailboxes are not at houses but at a junction of 2 country roads. The packages disappeared. This is deliberate negligence on the part of the driver, as 243 and 28 are not remotely the same numbers. I now have to have the shipper file claims and be in touch with FedEx by phone to straighten out something which should not be a problem in the first place. If FedEx has an address, they should not be leaving packages for that address anywhere else unless specifically authorized by the consumer. In the five years I have lived at my current residence no other delivery service - UPS, USPS, Purolator Courier - has never left a package with a neighbor against my explicit instructions or left a package clearly marked '28' on the side of the road under a mailbox marked '243.' No other service has ever had a representative call me whose english was so poor they could not be understood.
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