EasyJet - Bad Service
Posted Mar 2, 2011 by anonymous | 172 views | 0 comments
Reference EasyJet flight, check in 5.45 AM to Malaga 25.7.06 - Bristol My wife and I are now sat at home having missed our flight, yes we were late but last check in had not been called. On arrival I took the initiative to go to the front of the queue and ask a check in girl what we should do (no supervisor around) she said to go to the back of the queue and we would be called. That short sharp response should have set alarm bells ringing. Of course the call never came. Five minutes after the last check in time I spotted a supervisor and discussed this matter with her, she told me in a well rehearsed manor that she had been asking for late passengers for this flight. This was clearly not the case as we were intently listening for a call. The truth is that no one came to the queue to ask, no EasyJet personal was seen at any location of the queue until we spotted the supervisor at one of the front desks talking to a colleague. Question: is this a one off? Does this happen all the time? I guess the answer is not to take for granted what you are told and be more persistent. So lets say it's my fault, that's the matter concluded and no one at EasyJet needs to take the blame or be responsible for customer welfare on this occasion. It's too early to get a reply from EasyJet but if I do I will let you know. Chris Jenkins.
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