Dear Sir/Madam, (Dixons) I have purchased a 37' LG LCD TV from your Dixons branch in Poole (D22) earlier this year and have recently noticed the sound is destorted and is steadily getting worse. My wife and myself have now made numerous phone calls including the numbers below and have got nowhere. I am consistantly being fobbed off with no-one accepting any responsibility for resolving the faulty goods I have purchased at a cost of £1,398.00. I was provided with the following Dixons telephone number as detailed on the receipt 08706097993 and was advised that I would need to ring another number 08708727335 in order to get the item repaired. This number I have rang daily including weekends for the past 2 weeks and each time have received an answer phone message asking me to leave my details for somebody to ring me back! Surprise, surprise no-one has bothered to return my call!!! My wife has also tried and has had exactly the same response. So today my wife has spent over 2.5 hours phoning various numbers and speaking with different people in an attempt to get things resolved! The events today are as follows: 1. Contacted 08708097993 and spoke with Mark (technical advisor) who advised my wife to call 08708727335. 2. Mark was advised that nobody answers the phone at this number, and when Mark tried the number on our behalf he got the answer phone too. 3. Mark advised my wife that there had been many similar complaints from other customers. 4. Mark provided my wife with the Customer Care number on 08701545560. 5. Carl from Customer Care provided my wife with two more numbers (LG: 08708721228 and MasterCare: 08701541541) 6. My wife then called LG on 08708721228 only to be told that this was the incorrect number and the correct number is 08708727335. Surprise, Surprise! 7. My wife then called MasterCare on 08701541541 only to be advised that they were unable to assist as they are not authorised to fix LG TV's. They transferred my wife to LG on 08708721228 where she spoke with Hannah. 8. Hannah advised that my wife would need to speak to LG Wales on 08708727335 and guess what when Hannah tried the number she could not get through either. Surprise surprise! 9. Hannah then took my wifes details and advised that a (VOC - query complaint) would be sent and she advised that it will be dealt with as a matter of urgency and my wife should receive a response within 48 hours. I am absolutely appalled at the level of after sales service that we have received so far. It concerns me that Dixons appear to be doing very little to solve these type of complaints by advising that it is somebody elses problem. I am sure somebody at Dixons is responsible for resolving this issue, afterall I did purchase the product from yourselves and can see clearly that you have a 'returns policy' displayed on your website. I am noting the time and cost incurred to date as I am sure that I have a legal right to invoice somebody for all the inconvenience caused and have already made an appointment with my solicitor to discuss. I would appreciate it if I receive a prompt and positive response to this mail, so that I can regain some confidence in Dixons and its after sales policy!