August 29, 2006 830 Turino Street Livermore, CA 94551 Comp USA 5775 Johnson Drive Pleasanton, CA 94588 Attn: Ms. Jody Sicheneder, General Manager Mr. Matt Canpfield, Sales Re: Rebate #23962 for $170.00. Ref: Purchase of Gateway GT4016 Desktop (SKU# 337500) on 7/16/06 Dear Ms. Sicheneder, With regards to the referenced purchase of the Gateway GT4016 Desktop on 7/16/06, my 13 year old son (Jonathan) and I were denied the promised Rebate #23962 for $170.00. Mr. Matt Canpfield, Comp USA Sales, was very helpful and professional in guiding Jonathan and I to the best solution for us which was the Gateway GT4016 Desktop. We have been very pleased with the product. Mr. Canpfield had told us about the rebate. We had specifically asked if there were any other conditions to this purchase, and Mr. Canpfield said that there were none. Cashier #17 who conducted the transaction at the regisiter, did not tell us of any other conditions either. As we did not need a monitor, my son agreed to use his entire $400 cash life savings to purchase the Desktop, and I put the balance on my credit card anticipating a $170.00 rebate. The rebate was denied on-line, so I called your Corporate offices and spoke to Lisa N. (1-800-266-7872) on July 25, 2006. She said the rebate was up to the individual store as to approval/disapproval. I then visited your store to resolve the situation, and Mr. Canpfield admitted to me and to his management that he was in error. I was promised a response by Mr. Michael Mansour, another Comp USA sales person. After repeated calls from me, I finally received a return voicemail from Mr. Canpfield that the rebate was denied by your Pleasanton store in mid August 2006. As you can see, my son and I are deeply disappointed that we were mislead, and then denied our rightful rebate. I am trying to teach my son the values of doing business with people, and this experience has been a nightmare and shock to both of us. I am requiring my son to pay me back for the rebate amount out of his $10 a week allowance. But even more important is the loss of trust he has experienced with your company. Comp USA has lost two customers for life. We ask that you please approve the $170.00 rebate, and send the rebate to the address shown above. I have enlisted the support of a consumer group who is also going to contact your Corporate management, as well as provide postings of your actions on the internet. I am sending a copy of this letter to the FTC and BBB, and I plan to submit this experience to the local media. My other son (Jonathan's brother) is a lawyer, and we will resort to legal action if necessary. It is absolutely outrageous to take advantage of a 13 year old child. I will do what is necessary to correct this situation even if it means a long and protracted negative publicity campaign against your store. We look forward to your prompt response. Thank you and best regards, James R. Blaser Jonathan R. Blaser