Comet.co.uk Service
Posted Mar 2, 2011 by anonymous | 101 views | 0 comments
Customer Service seems to work different these days. Instead of providing a decent customer service it seems to be policy to provide no service and make it a normal part of the complains department to deal with the lack of it. We just went to a Comet store in Greenwich London to buy a new oven and hob. Because we have been disappointed so many times before we asked the sales person very clearly about the products, the date of delivery, that the old appliance will be taken away and that the new appliances will be installed by their installation team when the goods are delivered. The sales person assured us that this is the case and we paid and left, looking forward to have a new oven and hob four days later. Lucky enough the goods were delivered as scheduled. The anger started when we were told that installation will be handled by a different team. Suspicious we called Comet after being put on hold for ten minutes we were told that this is how it works and our appliances will be installed three days later. We were so upset that we wanted to give the goods back and buy somewhere else. Since this seems to be normal practise for Comet they thought about that already, so in order to give the goods back we would have to go back into the shop, get our money back and a pickup would be arranged. Needless to say that this was even worse than to wait three days. Bottomline, if this is standard procedure, and it seems to be, we will never again buy anything from Comet and spread the word to our friends. It seems sad that companies are not able to make their customers happy. It is even more sad that most people in Britain are so used to abuse and lack of customer service that they don't complain at all and just take it for normal.
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