About a month ago I submitted to Providian a dispute form concerning my transaction with Quicken Loans. The disputed amount is $500.00. I am submitting this letter as a supplement to my original dispute form as I fear details were left out on that form. I contacted Quicken Loans for a refinance on my second mortgage. After speaking to a representative and making a decision to go forward I was asked to provide $500 to them to pay for the processing of my loan which would be deducted from the $1700 closing costs. They clearly stated that should the loan not go through or if I changed my mind that the $500 would be refunded immediately. At that point I provided them with my Providian Visa account number and they made the charge. It should be clearly noted that prior to making my decision to proceed that Quicken loans ran a credit check. After they received the report they clearly indicated that my FICO score was 690-plus and I was more than qualified for the refinance. Weeks went by after the appraisal was made on my home. On or about May 15, 2006 the representative called and said that in order to complete the loan so payoff could be expedited that I had to go to their website. He walked me through the contract section saying to click this and click that- each ‘click' representing my signature to the contract. When this was completed he said the loan was now finalized and it would take several weeks for the funds to be disbursed. More time passed and when I called them to determine the status they said that the loan could not be made due to a disputed account on my credit report from five years ago. I informed them that this was a disputed hospital account and that I was not going to pay it as the charge was not legitimate. I also told them that I was financed for my $249,000 home a year prior through Countrywide and was not required to pay off this $1500 entry as it had been disputed. The Quicken Loans representative insisted that this disputed amount of $1500 be paid before the funds could be made. When I refused Quicken Loan said the loan would not be made and refused to refund my $500 deposit. Page 2 Gregg Miller Quicken Loans Dispute When I provided the $500 deposit it was without question that I was qualified for the refinance. At no time prior was I told that the $1500 disputed account on my credit report had to be paid. They clearly said I would get the loan promptly and even said I could receive $20,000 extra to pay off credit card bills. After calling them insisting that my $500 be refunded they said that I had signed a contract stating that I would forfeit my $500 if the loan was rejected. At that point I recalled the day that the representative took me to the website via phone and hurridly said “click here” not allowing me to read the fine print- weeks after the $500 payment was made. I have investigated Quicken Loans since this experience. There are a number of lawsuits against this company for their conduct. The State of Michigan has sued and has won a number of suits filed concerning their ways of operating. It seems they take applications- promise the loan- then never deliver and keep the $500 deposits. I was clearly deceived and manipulated by this company.