
Beware Maytag Services and Home Depot
Posted Mar 2, 2011 by anonymous | 93 views | 0 comments
on sept 15, 2006 my ice maker in my new refrigerator stopped making ice. by sunday the food defrosted in the freezer and the refrigerator was registering about 60 degrees. we lost a substansial amount of food ($200) and started with the frustrating endeavor of dealing with Maytag Services and Home Depot. We contacted Maytag services on September 18th and were told they would come out on 9/21 which they did and informed us that the compressor was bad. they then told us that they would be back on mon 10/2 to replace the compressor. on 10/2 we got a voice message (which we have all voice messages on tape) the they were cancelling due to sickness of the repair man. they then stated that they would be out on wed 10/4 for which they never showed up or called to say they could not make it. they back peddled at that point trying to say we were not at home (we had someone here all day long) and they rescheduled for mon 10/9. they showed up and replaced the compressor and refrigerator worked great for about 15 hours at which time the compressor went out again and we again lost food ($100). we called maytag services on 10/10 and they were nasty and gave us numbers to call, which were independent maytag service centers and told us we had to call and make arrangements for them to come out and fix our refrigerator. we made arrangements with Check Appliance Co. here in los angeles to come out on 10/11 at which time they did not show up either. when we called they said they would be out that day 10/12 and showed up at 8pm that night to tell us that the compressor was out. funny, we already knew this. they said they would have to order a new compressor and would be in touch with us on 10/13 to possibly install a new one. we did not hear from they and we called on 10/14 at which time we were told that they had to order the part and would possibly have it late on mon 10/16. we are now going on our 5th week of having no refrigerator and out a lot of money for food that has gone bad. when we asked abo! ut reimbursment for the food they told up that they stopped doing that in Jan 2006. We purchased the refrigerator on 5/14/06 from Home Depot store #6611. It is an Admiral-model # LTF2112ARW. We have a case number at home depot where we have reported everything also. We have repeatedly asked for them to take back this refrigerator to no avail. maytag services has been nasty, uncooperative and unwilling to help us in any way nor do they care that we have been without a refrigerator going on 5 weeks. when we talked to the manager, Mike, at the Home Depot store we asked to return the refrigerator at which time he informed us that we needed a return authorization from Maytag. we do know that he could authorize the return which he did not. we want to return this for a FULL REFUND, and not a replacement. Maytag services has been rude and does not really care that we have been without a refrigerator this long. thank you for your time. Damage Resulting = as stated above, we have lost approximately $300 in food, and have spent at least $300 in eating out as we cannot keep food in our house. we have been living out of a ice chest all this time.
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