I have been attempting to have my 42' Samsung television serviced by Best Buy. The TV was purchased in October of 2002. I and my husband together have made a total of 14 calls attempting to have this issue resolved. The TV began having intermittent power outages on 10/15/06, basically the TV went off and stayed off for about 4 days and would not turn back on and since then it will turn on but will not stay on. The 4 year extended warranty that was purchased expired on 10/26/06. I called in for service on 10/17/06, well before the warranty expiration date and stated several times during this and other calls that the warranty was about to expire. The service technician was dispatched to our home the first time and found no problem (10/19/06); a second time (10/26/06)and found no problem. After the second visit I called in and was advised to make a video tape of the problem and to keep a log for a few days. I was unable to make the tape, but kept the log. On the day of the third visit, I received a call from Nundo (the service tech) and was asked if there were someone 18 or older at the home. I said yes and added that I did not have the tape, but had discovered the pattern of the problem and was able to reproduce it for his review. He rudely stated that all he wanted to know was if someone old enough were at our home. I replied yes. My daughter called me a little bit after telling me that he was there asking for the tape. I told her that I didn't have it but to have him to over to the TV and watch it turn off. We ended the call and about 5 minutes later she called me again and said that he told her he didn't have to stay and that he wasn't going to waste his time. He never left my front foyer. The TV is located in my living room. I immediately called the Service Center to speak with a Technician Supervisor and got a Call Center Supervisor (Kyle) instead. This Supervisor upheld the technicians actions and proceeded to tell me that most of their technicians can perform diagnostics and locate most problems within 5 minutes. I repeatedly told him that the tech didn't even look at the TV. He began apologizing that there was nothing they could do. I called Corporate in Minnesota, spoke with a Joshua Davis who stated he would help. In the course of about 5 calls was still unable to offer assistance. Basically, because their service agreement does not have the term 'intermittent problem/issue' (though it states they don't cover 'no problem found' diagnosis), they fail to address the fact that even an intermittent problem is still a problem. All the tech had to do was take a few moments to walk into my living room and look at the TV. No sooner had he closed my front door, the TV once again turned off. My husband and I have exhausted all of our options and unfortunately have to pay full price for the repair of our TV....all because of an impatient, rude, and inept service technician and stalling tactics that kept our TV from being pulled into a shop before our warranty expired. I have kept a detailed log (which includes more of the various conversations) for review as I will continue to fight this issue until Best Buy's unfair service practices are addressed.