AT&T international rates
Posted Mar 2, 2011 by anonymous | 119 views | 0 comments
AT&T charges outrageous rates for international calls made from a home phone with just AT&T's basic plan. If you do not have a special international plan in place at the time of the calls the costs are not just much higher, they're exponentially higher. Unfortunately you have to make the mistake to discover the rates as they are not readily visible on their website (unless you know exactly where to look) and they don't show up nor are there any links to the information under your plan information. My Japanese exchange student made a few calls the night she arrived. I thought she was using her phone card, however, she couldn't figure out how to use it and with her being new and having poor English speaking skills, she decided to just make the calls and pay me for them later. She made the calls on a Saturday and informed me with a note from her advisor that following Monday. That night (the 10th of the month) when I was unable to find out the rates from the website and couldn't contact customer service because it was after hours, I added the international plan which had rates of 20 cents a minute for her calls. My service cycles on the 11th, so it should have gone into effect for her calls. But I was later told by the customer service rep that it didn't get processed until the 11th ... I'm assuming because of the 3 hour time difference between my time zone and AT&T's processing center. I was charged $4 a minute for these calls ... a $200 bill for 38 minutes of calling time. When I complained and explained the unusual circumstances, the most they would offer was a 50% adjustment. Great, now it was only $2/min instead of $0.20/min. What a rip off! We all know that those rates nowhere reflect AT&T's costs of providing the service.
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