I'm turning here to vent my spleen. A few months ago I ordered some hardware from a well known UK based computer company. 48 hours later, I had a note through my door from Amtrak saying that my hardware had arrived but I hadn't been in. Next day, it said, they'd re-try delivery. I was in all day, and no attempt was made. I rang the following day and was told to go to my local depot. I did. They couldn't find my parcel but swore they'd ring me back. They didn't. I rang again that evening. Still no parcel. Next day, they stalled again. Monday, they at last admitted that they had lost it. Up until now, I was just mildly annoyed. Next, though, Amtrak insisted that *I* ring up the hardware company and get a new order sent through to me. Now, I may be old fashioned, but this seems a little weird to me. They lost my parcel, so they should sort it out? Right? Er, nope. Apparently it was up to me to contact the initial company, re-order, hope they didn't use Amtrak, and sit tight. Rubbish. Anyway, eventually the parcel arrived (thank God, not with Amtrak but with ParcelForce who at least offer a half-decent service)...By now I'm still only a bit pissed off - maybe 4/10 on my ranting scale. So I call their customer service number. No answer, left a message on a machine. Days pass. Nothing. So I email them. Days pass. Nothing. So I email their MD (found his address online), and lo and behold, I have an email from their head of customer service within about 20 minutes. Remarkable. But did the email say anything useful? Nope, no answer to my - I think pretty reasonable question - about why they pass the buck to the customer when they get something wrong. I email back. Nothing. I email back about 2 weeks later. Nothing. Now it's a month since I last emailed. Am I going to stop? Nope. Send your complaints here, please: teresa.tawfik@amtrak.co.uk