
Aggressive Arrogant Man
Posted Mar 2, 2011 by anonymous | 125 views | 1 comments
Take a look at this letter.........any comments will be gratefully received !!! RE: MR E CHURCH Dear Sir/Madam, Although mainly our experience of the service and staff at Reed of Trowbridge has been good, we wish to bring to your attention the character of the above person. On two occasions we have had witness to his arrogant aggression as follows: Firstly to myself on a previous visit to Reed of Trowbridge (13th May, 2005) when my car had been booked in for a service, on handing over my keys made a comment about hoping that my car would be cared for as I had heard various comments which made me rather uncertain and I thought it only fair that he was aware of this. He reacted to this extremely defensively and told me to take my keys as he was refusing to service my car, he said that he had been manager there for 10 years and had never had any complaints, these comments were literally shouted at me and I took my keys out of the building. I called later to ask for the name of his superior so that I could discuss this attitude with him I also said to him that I was a manager at a nearby Company, he then seemed to take on a softer attitude and thought that maybe he had overacted and that he would be pleased to service my car. The more recent incident was today (27th June, 2006) - My car had been in for it's annual service on Friday 23rd June, and during the day I had taken a call asking to speak to Mr Biddulph, as my son works with me, there was some confusion, the message was that there were several problems that had been found – • a tyre which was perished • both front discs and pads needed to be replaced although there was an amount of wear still in them both items were ticked green and red on the report • key needed to have a new battery and had to be reprogrammed. The individual prices for these items were quoted, but at no time was a total amount for the work given, I was late to go into a meeting and could not get hold of my husband to ask advice, therefore said that the work had better go ahead. I went to pick my car up at 3.30 and was charged £400.58. Whereby, speechless I paid up.......even the staff member who processed the payment commented on the steep charge this time. The reaction when I told my husband was one, shall we say, of concern ! But one of his comments was that when the disks and pads had been changed last they were guaranteed for the life of the car, we are, at this point unable to produce any documentation to support this. A phone call was made to Reed to ask for an explanation, Mr Church invited my husband in to talk about the issues, and he took Mr Church up on this today. He entered the showroom and Mr Church told my husband that he had something to show him, he produced some disks and pads which were shown to my husband who was asked if he thought that they were safe, the ones he were shown did appear to be dangerous, my husband commented was he sure that they were the ones taken from our car (the report after all reads – front discs worn pads 2 – 3000 mls) to this Mr Church slipped into the mood to which I had been subjected previously and shouted at a distance of about four inches from my husband's face ‘Are you calling me a liar?' At no point at all did my husband say that to him, but he repeated this question several times and ordered my husband off the premises, he repeated that he wanted my husband off the premises, and that he was never to come back. He acted in a threatening and aggressive manner which we find totally unacceptable. We have spoken to a member of the citizens advice bureau who has advised us to both report this behaviour to Mr Church's superiors and that we have good reason to take this matter to the small claims court, which we intend to do. We feel that this was a despicable way to be treated and we await receipt of a response outlining actions which we can expect to be taken on this matter. Yours sincerely
Commented Jul 18, 2014 by anonymous
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